"So, mr customer, I'm going to connect to your pc remotely to try and diagnose the problem"
"Wow, you can do that?"
"Why yes! Technology is great. It means I can see your screen, control your mouse and look through your computer from here"
Silence, followed by 10 seconds of furious shuffling sounds.
"Are you still there Mr.customer?"
"Yup, just making some room on my desk so the mouse won't bump into anything"."Um..."
enjoy...